My husband has been using a dumb phone for years but was recently drawn back into the fold of smartphone users by the Samsung Galaxy SII. He had a love at first sight experience a couple of weeks ago at the AT&T store and within days had an SII of his own. I have an iPhone 4, and I must admit, the extra screen real-estate is nice.
My husband uses the voice input, search and command features a lot. He likes the convenience of sending text messages by voice.
The faster battery consumption of the smartphone vs. the dumb phone startled my husband at first, but with a little power management, like adjusting the screen settings, he was able to get that issue under control.
My husband encountered a more serious problem after installing some games, an app for our local news, and an rss reader. He was burning through data like nobody’s business. He shut down all the apps – still using enormous amounts of data. He uninstalled all the apps – same problem. He went to the store where he bought the phone. At first they said he wasn’t really using that much data, but he showed them that it was showing up on his monthly usage on AT&T’s website. The manager of the store said that my husband’s basic $15, 200MB/mo. data plan was not intended for a smartphone (this is not true; my daughter and I each have an iPhone 4 with the same data plan and we don’t have any problem staying within our limit). Next, my husband called AT&T’s tech support. They agreed that the extreme data usage did not seem normal, but were not able to pinpoint the problem. Next, he called Samsung’s tech support. Basically, it was a waste of an hour and a half of his life. They said that using exorbitant amounts of data while doing nothing was normal!?!?
This morning, my husband reset his phone to it’s factory setting and the problem seems to have been resolved. He knew when he got an Android phone that he was going to have to watch out for malware. I guess one of the free games he installed was malicious. Have you ever had a similar problem?
The bottom line: My husband loves the Galaxy SII, he just has to be more cautious when choosing apps to install.